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Shipping & Return Policy

Shipping

Our products ship worldwide with free shipping within India on all orders. Free shipping internationally on orders over USD 80.
The shipping charges are calculated on the basis of weight and are displayed during checkout. We try to minimize the cost as much as possible without compromising on quality or speed. We try to ship all retail orders by the next working day. However, under exceptional circumstances it can take upto 7 working days for order processing.

Return & Refund Policy

We guarantee that we always sell 100% authentic and fresh tea in sealed packs to ensure the aroma, freshness and flavour of the tea. However, in case there is any error from our side, if you find that you have been delivered the wrong tea or the packaging was not sealed properly, you can contact us for return and refund.
For any error (see below) on our part, you are guaranteed a choice between a replacement or a full refund on return of the product.
We accept returns for replacement or refund only under the following circumstances:
1. The item delivered to you is not what you ordered.
2. Damaged and defective products.
We will arrange for the return of the product if you notify us by email within 24 hours of receipt of the product. The product to be returned must be unopened and with the original packaging.
If we do not receive any communication from you within the said 24 hours of receipt of the product, it will be deemed that you find no issue whatsoever with the product.

Contact

If you have any queries, comments or requests regarding this Shipping & Return policy, you are most welcome to contact us at chiyadarjeeling@gmail.com.